Call-handling colleagues are often the first point of contact for a patient in crisis,.
This two-hour session gives your non-clinical team the tools to recognise risk, handle a distressing call safely and know what to do afterwards, increasing patient safety and colleagues who carry the weight of these interactions.
Built specifically for primary care by Coventry, Warwickshire and Worcestershire Mind, drawing on their experience of supporting over 52,000 people a year, it also covers self-care following a difficult call and how to signpost a client, so support doesn't stop when the call ends.
Your contact details will be shared with Coventry, Warwickshire and Worcestershire Mind.
Please let us know if you require any reasonable adjustments to be able to attend this programme. Please specify any requirements you may have.
This event is funded, through the Training Hub, by public money. Non-attendance therefore comes at a cost to patients, the NHS, and the public. Spaces at our events might be limited and your absence may prevent others from benefiting from the opportunity. If you are no longer able to attend, please notify us by replying to this email as soon as possible. For cancellations less than 72 hours prior to the course start date and all ‘no-shows’, we reserve the right to charge a £50.00 administration fee.