By the end of this one-day workshop, delegates will understand the primary care complaints procedure and be able to identify the key responsibilities and actions required at each stage. Delegates will also be able to handle complaints in primary care effectively using this procedure.
This workshop will focus on the need for a quality approach and quality standard. Delegates will be able to identify the needs of patients and service users and design and implement quality standards to meet these. This programme will conclude with delegates completing a quality action plan to implement their standards and plans for their evaluation.
Your contact details will be shared with Thornfields.
This event is funded, through the Training Hub, by public money. Non-attendance therefore comes at a cost to patients, the NHS, and the public. Spaces at our events might be limited and your absence may prevent others from benefiting from the opportunity. If you are no longer able to attend, please notify us by replying to this email as soon as possible. For cancellations less than 72 hours prior to the course start date and all ‘no-shows’, we reserve the right to charge a £50.00 administration fee.