Working in General Practice can be fast-paced, high-pressure and sometimes, tense.
This free, 2-hour session, is designed specifically for staff in General Practice, offering practical tools and strategies to help you manage conflict with confidence and professionalism.
This session will cover the following:
- Recognise the early warning signs
- De-escalation techniques
- Reflect on your approach
- Build personal strategies
Whether it’s managing a challenging patient interaction, or addressing tension within your team; this session will equip you with the confidence and tools to handle conflict calmly and constructively.