This role will receive, assist & direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The role will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. This role will be a front of house role.

Morning shifts may start at 08.00am and afternoon shifts may end at 6.30pm. Please only apply if you can work these hours as you will have a mix of morning and afternoon shifts.

Main duties of the job

Job responsibilities:

Reception

  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception position as necessary
  • Process appointment requests for today future appointments from patients by telephone and in person.
  • Deal with visits requests

Administration

  • To have a thorough knowledge of all practice procedures.
  • To work in accordance of written protocols
  • Photocopy as requested
  • Registrations of new patients computer data entry and medical records.
  • Process patients change of address computer data and medical records (have knowledge of practice area.
  • Process repeat prescription request in accordance with practice guidelines.

Other Tasks

  • Clear rooms after surgeries
  • Ensure building security have thorough knowledge of doors/windows/alarm.
  • Any other tasks allocated by managers

Overview of your organisation

Priory Medical Centre has an exciting opportunity for a Medical Receptionist to join our friendly, hardworking and capable team of 10 other receptionists.

Our team of 5 GP Partners, 9 salaried GPs, 2 Advanced Nurse Practitioners, 4 Practice Nurses and 2 Health Care Assistants and 1 Phlebotomist, serve 19,100 patients in Warwick. We also have a full complement of Allied Health Professionals on hand to further complement the team. We also co-work with the innovative Oken Community Nurse project.

Our non clinical team (which this post will be part of) is compromised of the Operations Team (3), Reception Team (8), Admin Team (5) & Secretary Team (4).

The practice are active within our PCN & GP Federation, and regularly work collaboratively with our practices within the PCN.

In June 2021 we relocated into a purpose built, spacious premises , offering a light, spacious, collaborative & pleasant working environment for all staff.

We are a teaching practice with a regular allocation of trainees, we also demonstrate strong performance in QOF, CQC reports, and have a good dashboard and funnel chart measures within our CCG area.

If you are a motivated person centred individual who is a looking for a role in a forward thinking practice, please contact Vicki McAndrew on 01926 621655 to arrange an informal discussion or opportunity to visit.

Job Types: Part-time, Permanent

Pay: From £12.71 per hour

Application deadline: ongoing

Experience:

  • GP surgery: 1 year (preferred)

Work Location: In person

PRIORY MEDICAL CENTRE
PRIORY ROAD
WARWICK
CV34 4NA
TEL: 01926 293711
WEB: www.priorymed.nhs.uk
EMAIL: admin.priorymed@nhs.net